Your Questions Answered
Unsure about something surrounding our service? We have may have already addressed your query in our FAQ section below.

How much is shipping?

We offer next day delivery on all orders placed before 14:30pm. This is £5 + VAT per 25kg or FREE with orders over £250.

Do you offer Saturday delivery?

Yes, we offer Saturday delivery for £12 + VAT.

How can I track my order?

You will receive an email and text from our courier service. If you do not receive these please email sales@waffles.co.uk

Yes! Our waffle mix has been perfectly blended with malt, sugar, salt and vanilla to create a waffle which can be filled or topped with both fillings. We have some great suggestions in our blog!

It sure can. Once your batter is made up it can sit ambient for the day, refrigerated for the night and used the next day. This can be repeated for 72 hours! Just make sure you let your batter get back up to room temperature before you cook it in the waffle machine.

Definitely, we suggest using the live chat function to request this, email sales@waffles.co.uk or call the team on 01213086040 and they can provide this to you.

All our waffle flours are delicious but have some subtle differences! Deluxe flour requires eggs, butter and water to be added. Complete has British, whole hen, pasteurised egg powder included so only requires butter and water. Eggless has had the egg substituted with vegetable protein and requires butter and water. Gluten free mix has had the wheat removed and requires butter and water.

You need to decide what your customers would prefer! If you want to add local providence, then we suggest using Deluxe flour so you can add local eggs. If you need convenience, we suggest using the Complete flour. If your customers don’t eat egg or wheat, then pick our eggless flour or gluten free flour. We have something for everyone!

In our waffle machines it should take you approximately 3-4 minutes to cook a perfect waffle!

Absolutely! We recommend cooking the majority of your waffles during quiet periods then storing them on a cooling rack – where they can sit for up to 6 hours. It only takes 30 seconds to reheat in the machine once a customer orders and they taste just as delicious as a freshly cooked waffle – give it a try!

It makes delicious fluffy American style pancakes. If you want to make crepes – the large thin French style pancakes you can purchase our crepe mix.

Yes, please view our  Youtube videos.

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